Exchanges and Store Credit PolicyUpdated 9 days ago
Eligibility and Conditions
Exchanges allowed?: Yes
Store Credit offered?: Yes
The following conditions apply to the Exchange and Store Credit policy:
The following will be required to process a return request:
Items must be unused and in the same condition as when they arrived.
Exchanges and store credit will not be provided under the following circumstances
Items marked as final sale, gift cards, bespoke products, and gifts with purchase are all ineligible for returns.
Monogrammed items in particular are ineligible for exchanges and store credit.
Exchange and Store Credit Window
Window length: 30 days
Window start date: The exchanges and store credit window starts as of the date the order is marked as delivered by the carrier
Return Shipping Fees
Return shipping label cost responsibility party: WP Standard
Exchange and Store Credit Initiation:
Once the returned item(s) are received and inspected by our team, we will initiate the Exchange or Store Credit process.
Holding Customer Funds:
Customer funds will be held temporarily until we can confirm the receipt of the returned items and verify that they meet the refund eligibility criteria. Holding customer funds helps us prevent fraudulent or unauthorized returns and ensures a fair and secure exchange and store credit process.
Please note that this Exchange and Store Credit processing policy may be subject to change at the discretion of WP Standard. Any updates or modifications to this policy will be communicated to customers through appropriate channels. By continuing with a purchase from WPStandard, you acknowledge and agree to abide by the terms and conditions outlined in this exchange and store credit processing policy.
Exchange and Store Credit Processing:
To submit an exchange or store credit request, if you haven’t yet done so, please provide your order ID and shipping address to our returns portal (link)